Human Behavior: Negotiations

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I went to a lecture by William Ury today. He is the co-founder of the Harvard Negotiation program which I attended two years ago. The basic idea he was teaching is that it is important to say No. During conflict, we follow Avoidance, Accommodation, Attack or saying No. See the picture for details. One should never lose respect for others irrespective of others position on a conflict. Try to go beyond position and understand the interests behind the position.

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